JOB TITLE: Telecommunicator I (Police Dispatcher) CLASS: 6
CHARACTERISTICS OF THE JOB:
This is communications work in receiving calls for police protection and other emergency services, giving information and dispatching personnel and equipment through the use of telephone and radio communications equipment on an assigned shift. General supervision is received from Telecommunications Supervisor.
Work involves responsibility for receiving requests for information and police protection services, providing information and promptly and efficiently dispatching personnel and equipment in response to emergency situations. Responsibilities include performance of varied clerical activities and periodic testing of communication equipment. Although the disposition of calls is in accordance with established procedures and regulations, the employee must exercise some judgement as well as knowledge of the police protection system and geographical layout of the area in monitoring operations and preparing reports. Work is performed at the Police Station.
EXAMPLES OF DUTIES:
Receive telephone inquiries and requests for police protection services; dispatch personnel and equipment to scenes of police incidents, accidents and other emergencies through the use of the telephone, and specialized communication equipment. Maintain Computer Aided Dispatch in accordance with the regulations and rules of the department; perform minor adjustments and replacement in communications equipment or report defects and casualties. Answer all telephone calls and request for information, providing routine departmental information or routing inquires to appropriate personnel. Perform other work as required.
1. Eighteen years of age and graduated from accredited high school or G.E.D. certificate.
2. Ability to read, write and communicate effectively in English.
3. Ability to hear and communicate effectively via telephone and two-way radio.
4. Ability to successfully complete 160 hour Telecommunicators Academy training at Department of Criminal Justice Training Academy, Richmond, Kentucky.
5. Knowledge of modern approved principals, practices and procedures of dispatch work; knowledge of geography of the City.
6. Ability to work under adverse/stressful conditions, and to handle several situations at a time. Multi-functional dexterity.
7. Drug free. Neat in appearance, high moral character and no felony convictions.
8. Physically capable of performing essential job functions.
It is essential that law enforcement personnel exhibit honesty, unquestionable character, reliability and well managed personal finances.
Personality must include the ability to maintain emotional control at all times. It is the responsibility of each individual to maintain mental and physical fitness which will allow that person to perform the tasks assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is frequently required to use hands and fingers, to handle or feel objects, tools or controls; and be able to reach with hands and arms. The employee must occasionally lift and or move up to twenty five pounds.
ESSENTIAL JOB FUNCTIONS:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements or duties does not exclude other work which may be required.
1. Perform specific duties as defined in “Examples of Duties”.
2. Speak clearly and distinctly while dispatching radio, handling routing and emergencies and complex, stressful and unusual situations.
3. Listen and comprehend radio traffic and appropriately use the “10 codes”.
4. Use physical and mental ability to think and act promptly under all conditions. Use proper judgement in decision making.
5. Handle all types of phone calls; both routine and complex. Use proper questioning skills.
6. Take control of conflict; such as angry caller, visitor, etc. with proper use of voice command.
7. Work various shifts, variable hours. Sit at radio console for extended period of time.
8. Keep records and prepare reports as required.
9. Type and work computer terminals (In house, LINK/NCIC terminals and Computer Aided Dispatch).
10. Read/use maps and learn geography of City.
11. Carry out oral and written instructions and deal with the public and other employees as required by supervisor.
12. Maintain polite, courteous and pleasant attitude with co-workers and general public.